Warning : Venting my frustrations, so it is very long and not for the weak hearted.
Good reviews : not as long as most musicals …… LAME…..
Ok, I didn’t really have a normal work day, was quite pissed today, somehow I think my patience is going from bad to worse. My tolerance level towards people with brain but chose not to think has gone down a million levels…
I know I know, part of my job is customer service, and I have to adapt to the policy that customers are always right. I didn’t flare up during my job anyway; I just had a lot of mental screams while hanging on to my pathetic smile.
So, everyday was normal for me, except for some customers who is harder to handle or get to because their level of understanding might be slightly lower than average. They try to understand and listen to what I say, so I am still fine with all these people. Glad serving them coz that’s what my job is all about mar.
Unfortunately today, there are four extra ordinary customers that came under my service.
1st scenario : The act smart but really just trying too hard type.
Product introduction blah blah blah…
CS : So what if I want to go wireless.
Me : You can use the wireless adaptor blah blah blah *while showing him the picture of the adaptor*
CS : No, that is not a wireless adaptor.
Me : Yes it is, coz u do not need to run wire all over blah blah
CS : No, it is not. There is wire. That is why it is not wireless.
Me: * thinking he might have heard wrong* explain it all over to him again using diff words.
CS : No I told you, it is not wireless, coz you still need wires…
Me : at this point of time. I realize that the only wire he could be talking about is the short 5 cm wire that is connecting the adaptor itself to any device. And I gave up explaining to the act smart arse and agree to every wrong thing he said.
CS : this wire, that wire etc etc *includes a few technical terms which is used the wrong way*( 10-15 minutes )
Me thinking : Yeah sure, you’re the god who knows everything, why did u even have to ask me if u think u know everything, yeah yeah sure, hahahah omg what the hell did u just say? Nothing else better to do and because everyone in the world think you’re an idiot so u’re trying to prove to a defenseless customer service personal that you’re smart.. blah balh blah ( lame comments as long as his speech )
CS : Ok then , see ya and thank you
Me : my pleasure.
That baptism of idiocracy is such blow to me already, and it didn’t stop at that.
2nd scenario : The want to find out about things yet unwilling to listen type
“I paid so much every month for the 10mbps internet speed how come it is still so slow!”
Seriously, how would you have reacted if you’re in my position. Yes, I am not in charge of that, but since it came, might as well handle it. Like any other confused person, I will first ask how many computer he owns..
“ONE”
Me thinking : Ok…. One… 10mbps, not fast enough for you? what are you downloading, world wide porn??
Me say : So… how slow is your slow?
“Everytime I on my computer is slow! It’s never once fast. I start up always slow, shut down my computer also slow! I paid so much you know, to get the faster speed, 10mbps ler! How can you give me such a slow service *blah blah*.”
I am pretty sure most of you had an idea of what this is about already…
After explaining for 20 mins, he couldn’t accept the fact that internet is internet, computer is computer. New or decent computer is his solution. Upgrading from win 98/me to xp doesn’t help. So he stomp off anyway…
Me thinking: stubborn old fool……. *with a big bright smile to see him off happily*
3rd scenario : act smart, act pro, dying to feel needed by people.
To cut it short, he expected me to know about technical knowledge about products that I am not selling, ok wait, not just me, the shop I am in is not selling the product and probably no one knows much about it. Just like how boutique sales girl knows about fashion and materials but they don’t know where their boss get the plastic models from or what other substances the plastic model might be made of, the fake eyes and syntactic hair etc, but he insist I should know and lecture me a whole section about it claiming he is a trainer and knows everything. slightly similar to scenario one, he inserts a lot of chim technical terms but this time, I had no idea what he is talking about. So I am in no position to comment if he is right or wrong, but he is definitely not needed in the premises.
4th and the WORST scenario : smiley but rude, irritating, and persistent pest.
Before I say anything, I want to clarify that I am not in anyway bias towards any religion, and although I have my own preference, I am sure it is not wrong to think the way I am thinking about this situation.
This woman who is about 40 walks into the shop already have in mind what she wanted to buy. Instead of going straight for the purchase, she pretends to be interested in other things but she is really not ( can tell la after doing the job for so long ). Then she proceeds to probe about personal things.
Question? My thoughts
Name? Fine nothing personal,
Surname? Omg, I am working here, but u need to know my surname mer, complain about me ar, nothing to complain about also, tell lor…
Dialact? Wah, u interested in my issit, ask so many things, k la, no harm…
Then she proceed to tell me that my name is wrong…
( what do u mean my name is wrong jacinth is wrong mer )
She only recognize this name “Jacintha” and figured that there shouldn’t be a name like “jacinth”
Even after trying to be polite explaining that jacinth meant something, she didn’t believe it fine lor
Me says “ you can go home check oxford dictionary, my name is there”
Up to here it is nothing to tolerate about, just feels that she is kind of nosy.
From here on, she ‘hit on’ a customer that was enquiring things from me, and tried to preach about Christianity. OMG PLEASE. I was relieve to find out that the young man is a Christian too, at least there won’t be any conflict. I WAS WRONG.
They talk about some evangelism and Israel trip etc etc and the conversation went on until bout 10 minutes into the pushy conversation from the woman’s side. She told the guy, these exact same words
“You should be going to city harvest church, if you are not, then you’re going to the wrong church already.”
This isn’t the only offensive statement she made, I am just too lazy to name the rest.
Even though I don’t favor any of them, anyone would have known that it is a rude and offensive statement. After some few minutes of her trying to get his name card, contacts and etc etc and ignoring me although I tried to cut in. The guy finally ignored her, tell me some straight forward comments about her, right in front of her. ( seriously she looks more like a desperado old woman trying to hook herself up with a young man ) and walked off being very irritated, offended and angry.
She made a “he is just a child” kind of laughter to me and didn’t stop pestering other people around her. OMG PLEASE old crazy botch, shouldn’t this type of people be jailed for having high risk of leading a bunch of people to drown themselves in name of holiness? They really shouldn’t be walking on the streets. Fine if you want to preach, but at least preach to people who are willing to listen mar, not forcefully right, and worse still, in an offending manner, she got no brains or what. It just make it seems like she is adoring her church more than her god himself.
End if pissing stories.
Conclusion : That lady is a crazy old botch.
